Q. How can I book an appointment?

To make your first appointment you can book online, call us at 780.852.2262, or email us at jasperphysiotherapy@outlook.com. Please let us know if you are booking a pelvic health appointment so we can ensure a private treatment room will be available for you.

Q. How should I prepare for my appointment?

• Complete the electronic Intake Form that will be sent to you prior to your appointment. If you are unable to fill out the form ahead of time, please arrive 10 minutes early to complete it before your appointment. (All information collected is kept confidential and is stored securely.)
• For physiotherapy appointments, wear or bring some clothing that is easy to move in like shorts and a t-shirt/tank top so we can see your body move and access your skin and muscles. (We have apparel you can borrow if needed).
• If you have extended health benefits, make sure you are familiar with your coverage (ie. Do they require a doctor’s referral for coverage? Do they cover the service you are booked for?)

Q. Are services available at any other locations?

Yes! In addition to our jasper location, physiotherapy is available in Valemount, BC at the Valemount Health Centre and in McBride, BC at the Community Health Services building next to the hospital. Services in BC are available with Vanessa McGibbon, PT.  Appointments at these locations can be booked online or by calling 780.852.2262.

Q. What is involved in a Physiotherapy Assessment?

As per the Practice Standards outlined by our regulatory body, all physiotherapists must conduct an assessment prior to commencing treatment. If you are new to the therapist a detailed history will be taken. Questions will be related to your current problem but will also include prior history of injuries, illnesses, and/or surgeries. We ask questions about your work, sports, family and hobbies in order to understand about your needs as an individual. Information regarding medication is necessary as we need to understand the potential for certain side effects impacting treatment (for example, taking blood thinners or ibuprofen will make bruising more likely with treatments such as Acupuncture and IMS.)

Goal setting is also important as we need to know what you want to be able to achieve so we can help you meet your objectives. Controlling pain is a common goal, but we also want to have some active goals to work towards like returning to certain sports or activities, playing with children or grandchildren, or getting back to work.

Other than the subjective history taking, we also do a physical evaluation that will look at your movement patterns, evaluate your strength, and test for specific orthopedic injuries.

Once we have gathered the information we need we will discuss the findings and options for treatment. An approximate timeframe for recovery will be determined as well as optimal frequency of treatment sessions.

In most cases treatment intervention can start right after the assessment and is included in the assessment fee. You will likely be in the clinic for about 60-75 minutes for your first visit.

Expect to be provided with some home care activities like exercises, icing or heat and self massage/release techniques. Your own involvement in your treatment is critical for success in most cases.

Q. What should I expect from Physiotherapy Treatment sessions?

Treatment sessions follow up on the plan determined at the assessment. A re-evaluation will be done at every appointment to measure changes and determine further course of action. Generally you will be in the clinic for 30-45 minutes for most treatment sessions.

If you are having any needling treatments performed, please ensure that you have eaten beforehand and plan for good hydration. Some techniques can make you feel tired and a bit foggy and others can leave you feeling energized.

Q. Do you treat Motor Vehicle Accident (MVA) patients?

We welcome MVA patients both privately and under the Alberta Diagnostic and Treatment Protocols. Please inform us at time of booking if you are attending treatment related to an MVA.

Q. Do you take Worker’s Compensation Board (WCB) claims?

We are an authorized WCB provider. Please inform us at time of booking whether you think your injury is work related. The therapist will go over the processes involved in filing a WCB claim.

Q. Do you provide community physiotherapy services?

Alberta Health Services can provide physiotherapy coverage for certain conditions like post-operative management and post-fracture care. These services are only offered at the local hospital. Please contact Seton Hospital in Jasper for further information and booking.

Q. How do I make payments?

Payment will be taken after the assessment is complete and an invoice will be provided for your records and insurance purposes. We accept Visa, Mastercard, Debit, cash and cheque. We also direct bill to a multitude of health insurers.

Please discuss your benefits with your provider prior to coming into clinic so you are well informed on what coverage you are entitled to. It is also necessary to have your health benefits card with you on your first appointment.

Q. What is the cancellation policy?

Please note: We require 24 hours’ notice prior to an appointment cancellation. Appointments missed without proper notification will be charged the full amount of the appointment back to the patient at the discretion of the clinic. $40 of each cancellation fee is donated to Community Outreach Services to fund outdoor programming for teens.

Q. Do I have to be referred by a doctor?

No, physiotherapists and massage therapists can treat without referral by a doctor. However, most health insurers require a doctors referral before they authorize cover of fees. Please contact your provider if you have any questions regarding your coverage.

Q. When is Jasper Physiotherapy & Health Centre open?

Physiotherapy and administrative services are available Monday-Friday. Massage therapy is available 7 days a week.

Q. Who will be involved in my rehabilitation program?

The physiotherapist will conduct the initial assessment and then formulate a treatment plan. The physiotherapist will always perform the follow ups, including technical manual therapy and/or needling therapy when appropriate. The fully trained kinesiologists will help carry out portions of the treatment plan as well. As a result, the patient will interact with both the physiotherapist and kinesiologist during their treatment time.